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MetLife – TELUS Health: Employee Assistance, Grief Counseling, and Cognitive Behavioral Therapy

Jun 17, 2024, 3 Minute Read

TELUS Health, offered with MetLife coverage, offers a comprehensive suite of services designed to support employee well-being and mental health. These services include the Employee Assistance Program (EAP), providing 24/7 access to professional guidance and support for everyday challenges; Grief Counseling Services, offering confidential support during times of loss or major life changes; and the Cognitive Behavioral Therapy (CBT) program, which delivers personalized mental health care through convenient digital platforms. Together, these resources empower employees to navigate life’s difficulties, enhance productivity, and promote a healthier, more resilient workforce.

TELUS Health – Employee Assistance Program (EAP) Includes:

Comprehensive Support Services

• Family: Assistance with divorce, elder care, and transitioning back to work after childbirth.
• Work: Guidance on job relocation, improving workplace relationships, and handling organizational changes.
• Financial: Budgeting, retirement planning, home buying and selling, and tax issues.
• Legal: Advice on civil, personal, family law, financial matters, real estate, and estate planning.
• Identity Theft: Prevention tips and recovery assistance from financial counselors.
• Health: Coping with anxiety, depression, sleep issues, and quitting harmful habits.
• Everyday Life: Support for moving, grieving, military family matters, and pet training.

Access, Convenience, and Confidentially

• Up to five consultations per year with licensed counselors in-person, by phone, or via video.
• 24/7/365 availability for scheduling appointments by calling 888.319.7819.
• Online resources and educational tools accessible through the program’s website and mobile app, and a chat feature for instant support.
• All services provided by TELUS Health are confidential and not disclosed to MetLife, ensuring privacy for users.

Download the TELUS Health – Employee EAP flyer for details.

TELUS Health – Grief Counseling Includes:

24/7 Confidential Support

• Available 24/7 via phone at 888.319.7819 or online at one.telushealth.com (User Name: metlifeassist, Password: support).
• Professional Counseling: Up to five sessions with licensed counselors for issues like the death of a loved one, divorce, serious medical diagnoses, or job loss.

Legal and Financial Consultation

• Legal: 30-minute session with a TELUS Health attorney.
• Financial: 1-hour session with a certified financial planner.

Online Resources
Self-help materials for end-of-life issues, grief management, and steps to take after the death of a loved one.

Funeral Assistance

• Services: Referrals and information on funeral homes, cost estimates, service providers, and planning.
• Support: Guidance on notifying Social Security, banks, utilities, and finding local support groups.

Onsite Support for Employers

• Critical Incident Stress Management (CISM): Available 24/7 for incidents like sudden death, anticipatory grief, workplace violence, accidents, and natural disasters.
• Rapid and Standard Response: Available within 2 hours or 24 hours, respectively, for onsite support.

Download the TELUS Health – Employer Grief Counseling Guide for details.

TELUS Health – Cognitive Behavioral Therapy (CBT) Includes:

Comprehensive Mental Health Care

• Convenient 24/7 Access: Employees can access therapy via a mobile app or website, with telephone support from licensed therapists – anytime, anywhere.
• Personalized Therapy: Programs are tailored to individual needs, covering issues like anxiety, depression, OCD, trauma, substance abuse, pain management, and more.

Guided Program Completion

• Continuous Guidance: Licensed therapists support employees throughout the program, encouraging completion and ensuring effective treatment.
• Flexible Interaction: Employees can check in with therapists via phone, messaging, or video as needed.

Enrollment and Use

• Registration: Employees register on the TELUS Health CBT web platform.
• Assessment: A 5-10 minute assessment generates personalized program recommendations.
• Intake Appointment: Schedule an intake appointment with a therapist.
• Progress Monitoring: Therapists monitor progress and adjust the program as needed.
• Program Completion: Employees typically complete the program in 8-10 weeks, with continuous access to the TELUS Health CBT library and can request additional support.

Download the TELUS Health – Employer CBT flyer for details.

Offer your employer groups robust support for employee well-being through the TELUS Health Employee Assistance Program (EAP), Grief Counseling Services, and Cognitive Behavioral Therapy (CBT). These services offer comprehensive assistance for everyday challenges, grief, and mental health, ensuring employees can access the help they need, when and where they need it – creating a healthier and more productive workforce.

To offer TELUS Health services, contact us today for a MetLife quote!

Get a MetLife Quote

Questions?
Contact The Answer Team at 800.696.4543 or info@claremontcompanies.com.

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