I can’t access my Covered California agent portal. Help!

A number of agents have reported that they can’t access their agent portal. Many of them, it turns out, created two accounts for some reason. There can only be one “certified” account per agent/license #. These agents have been trying to access their clients through a non-certified account. Here’s what to do to check if this is the problem that’s impacting you:

Determine if the account is “certified” by looking at the Certification Status screen. See the screenshot in the link here:
https://www.claremontcompanies.com/wp-content/uploads/2014/01/CoveredCA-Agent-Certification-Status-Screenshot.png

If Certification Status indicates “Certified,” then that’s the account you should use and to avoid confusion you should call the service center (1-877-453-9198) and have the other account deleted.

If Certification Status indicates “Eligible”, as in the screen shot, then that account is not valid, but you shouldn’t delete this “Eligible” account until you have confirmed you have a “certified” account.

If you don’t know the username and password for an account, you will need to call the service center to get the username and get a password reset.