Blue Shield of CA Assists Members Affected by Southern California Fires

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Blue Shield of CA Assists Members Affected by Southern California Fires

Jan 13, 2025, 2 Minute Read

In the face of the devastating wildfires in Southern California, Blue Shield of California is ensuring members retain access to critical medical resources and services, including:

Emergency Prescription Refills: Members can refill prescriptions at in-network pharmacies even if the usual refill date has not yet arrived.
Extended Claims and Authorizations: Deadlines have been extended for greater flexibility.
Continuity of Care: Blue Shield Medical Care Solutions will proactively reach out to members enrolled in care and disease management programs in mandatory evacuation zones to ensure they continue receiving the care they need.
Virtual Care: Available anytime, anywhere, is included in most plans:
– Teladoc Health: Connects you with a doctor by phone or video. Call 1.800.TELADOC (800.835.2362).
– NurseHelp 24/7 line: Offers advice from a registered nurse at 877.304.0504 (TTY: 711).
For plan details, visit blueshieldca.com.
Mental Health Support: Resources such as counseling are available through Blue Shield’s mental health service administrator (MHSA) hotline at 800.327.7451, 24 hours a day, seven days a week.
Vision Plan Assistance: Members in affected areas who have lost or broken eyewear may be eligible for replacement lenses and/or frames. For assistance, call Vision Customer Service at 877.601.9083, Monday – Saturday, 8 am to 8 pm. PST.
Out-of-Network Provider Access: Displaced members can see an appropriate out-of-network provider at in-network benefit levels and can replace medical equipment and supplies if needed.
Member ID Cards: For lost or stolen cards, members can view and/or print their ID card by logging into their online account or accessing the Blue Shield app. Just log in and select ID card.

Blue Shield of California is here to support members through the hardships of wildfires, offering help, hope, and access to care they need during this challenging time.

For more details on available resources, members can visit Blue Shield’s website or contact customer service directly using the number on their Blue Shield ID card or 800.393.6130.

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